IABC Africa - All Customer Service Management Articles

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Call centre calibration is one of the effective tools for ensuring quality customer service deliver in the call room.

One of the major strategies to delivering consistent and superb customer service through a call center is to regularly engage in a systematic call calibration process.

In these sessions, ca...

Ayeni Idowu

12th September

1 mins

Customer service empathy is one way to build bonds with your customers and improve your brand loyalty across boards.

Customer service empathy reflects your ability to understand and connect with customer's feelings, even if you are unable to resolve the problem.

This implies th...

Ayeni Idowu

11th September

1 mins