IABC Africa - Ayeni Idowu

About Ayeni Idowu

A highly organized, resourceful and performance driven Customer Service Professional and Quality Assurrance specialist with over 7 years of demonstrated success in delivering optimal service and value in work environments. Well versed in the vicinity of Customer Experience, Quality Assurrance,Team Building, Conflict Resolution, Telemarketing, Sales, and Administrative Efficiency with the ability to grasp new concepts swiftly and adapt to changing business needs.

Books By Ayeni Idowu

Articles By Ayeni Idowu

Call centre calibration is one of the effective tools for ensuring quality customer service deliver in the call room.

One of the major strategies to delivering consistent and superb customer service through a call center is to regularly engage in a systematic call calibration process.

In these sessions, ca...

Ayeni Idowu

12th September

1 mins

Customer service empathy is one way to build bonds with your customers and improve your brand loyalty across boards.

Customer service empathy reflects your ability to understand and connect with customer's feelings, even if you are unable to resolve the problem.

This implies th...

Ayeni Idowu

11th September

1 mins

Designed to reduce electricity costs by up to 70% while running household appliances, Lumos Nigeria has launched new products called Eco and Prime.

While Electricity Distribution Companies (DisCos) across the country on Tuesday began the implementation of a new electricity tariff regime, Lumos Nigeria, a subsidiary of Lumos Global, a Dutch off...

Ayeni Idowu

3rd September

1 mins

Videos By Ayeni Idowu